Do you recall how much UPS values me? I'll wait a minute while you go back a read that if you don't recall. We decided to give ol' Fedex a try and have not found them to be much better. Listen to this scenario.
We've shipped packages worth around $100-$200 dollars til the cows comes home. We never buy the extra insurance and they always arrive on time and intact. On May 4th, I shipped a Digital Video Recorder worth around $1400 and bought extra insurance....just in case. Thank friggin' God I did because as the Luck o'Mine would have it, the package never arrived. Actually Fedex said it was... um... Inadvertently destroyed beyond repair. I guess that's their way of saying that some dork forgot to close the plane hatchdoor and my package fell from an altitude of 15,000 to smash to tiny smithereens on some tarmack in a nameless small town. Now, after admitting to this, I am getting the biggest run around you have ever seen. All I want is my $1400 so I can replace the DVR for our customer...... who is a jeweler and needs the video capability so he can catch the thieves ripping him off left and right. I've faxed all the appropriate forms, receipts and bills for a new DVR. Today, I had to involve a manager after the CSR I was speaking with was treating me like a moron. "Ma'am.... you really need to refax the paperwork because I'm not showing the claim has been assigned or the paperwork even received." is how she put it. "Look, happy one," I say "I received a confirmation fax stating you HAD received my paperwork. Please get a supervisor on this phone right now because I need this resolved yesterday. WTF kind of place are you people running there? Do you think I have $1400 dropping out of my ass that I can just replace this piece of equipment on a whim?"